Machine Activation — Hiro Kiosk

Trigger: Customer selects a machine at a Hiro Kiosk touchscreen Products: Hiro Kiosk · Hiro Platform · Hiro Link Outcome: Machine starts after successful payment

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Flow

Customer walks up to Hiro Kiosk
        │
        ▼
Kiosk displays available machines at this outlet
(fetched from Hiro Platform outlet + machine registry)
        │
        ▼
Customer selects a machine
        │
        ▼
        ┌─────────────────────────────────┐
        │  Hiro Platform: Pre-checks      │
        └─────────────────────────────────┘
                │
                ├─ [1] Is machine online?
                │       NO  → Kiosk shows "Machine unavailable"
                │
                └─ [2] Is machine available?
                        Platform checks machine type:
                        │
                        ├─ WASHER: must be idle
                        │       Running → Kiosk shows "Machine in use"
                        │
                        └─ DRYER: idle or running (add-on time allowed)
                                Running → Kiosk shows remaining time + "Add time" option
                │
                ▼  Checks pass — Kiosk displays price + payment prompt
        │
        ▼
Customer completes payment
        │
        ├─ Contactless card tap (via attached payment terminal)
        │       OR
        └─ QR code scan (eWallet)
        │
        ▼
Payment terminal sends payment request to Hiro Platform
Platform initiates payment with the appropriate gateway
        │
        ├─ Payment FAILED → Kiosk shows "Payment failed, please try again"
        │
        └─ Payment SUCCESS
                │
                ▼
        Platform records transaction
        (timestamp, outlet, machine, amount, payment method)
                │
                ▼
        Platform sends activation command to Hiro Link
                │
                ▼
        Hiro Link activates machine
                │
                ▼
        Platform sends confirmation to Kiosk
                │
                ▼
        Kiosk shows "Machine activated — your cycle has started"

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Key Differences from App Activation

	Hiro App	Hiro Kiosk
Entry	QR scan or machine selection in app	Touchscreen selection
Payment	Wallet credit (pre-loaded)	Card tap or eWallet QR at point of use
Credit check	Wallet balance check before payment	Payment collected first
Account	Logged-in customer account	Anonymous / no account required
Cycle timer	Shown in app after activation	Not shown — no app to display it

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Related Flows

• Machine Activation — App — same Platform logic, different entry point
• Machine Activation — DirectPay — alternative when no Kiosk is available; customer scans QR directly on the machine
• Outlet & Machine Discovery — how machine list is populated in the Kiosk