Hiro Product Ecosystem

Hiro provides a vertically integrated technology ecosystem for self-service laundry outlet operators — covering IoT hardware, cloud backend, merchant tools, and customer-facing applications.

Products

Product	Layer	Type	Audience	Page
Hiro Platform	Cloud / Backend	SaaS	System-wide	hiro-platform
Hiro Link	Hardware / In-Machine	IoT Controller Board	System-wide	hiro-link
Hiro App	Application	Mobile App	End Customers	hiro-app
Hiro Kiosk	Hardware / In-Outlet	Physical Terminal	End Customers	hiro-kiosk
Hiro Live	Application	Mobile App	Merchants	hiro-live

Architecture

┌────────────┐  ┌────────────┐  ┌────────────┐
│  HIRO APP  │  │ HIRO KIOSK │  │ HIRO LIVE  │
│ (Customer) │  │ (Customer) │  │ (Merchant) │
└─────┬──────┘  └─────┬──────┘  └─────┬──────┘
      │               │               │
      └───────────────┼───────────────┘
                      │ all traffic
                      ▼
      ┌───────────────────────────────────────┐
      │             HIRO PLATFORM             │
      │             (Cloud SaaS)              │
      │                                       │
      │  Outlet Registry   · Machine Registry  │
      │  Transaction Records                  │
      │  Payment Engine    · Wallet Engine    │
      │  Marketing Engine  · Command Relay    │
      └───────────────────┬───────────────────┘
                          │ activation commands
                          ▼
                  ┌───────────────┐
                  │   HIRO LINK   │
                  │  (Hardware)   │
                  │  in-machine   │
                  └───────────────┘

Data Flow

From	To	What Flows
Hiro App	Hiro Platform	Order requests, payment transactions, customer data
Hiro App	Hiro Platform	Top-up request (amount, payment method)
Hiro Kiosk	Hiro Platform	Machine selection, payment transactions
Hiro Platform	Hiro Link	Machine activation commands
Hiro Link	Hiro Platform	Machine status, cycle data, error reports
Hiro Platform	Hiro App	Outlet listings, order confirmation, cycle timer, transaction history, marketing content
Hiro Platform	Hiro App	Top-up confirmation, updated wallet balance
Hiro Platform	Hiro Kiosk	Outlet and machine availability, payment confirmation, activation result
Hiro Platform	Hiro Live	Outlet info, machine status, transaction data, operational data

Activation Chain

Customer action (App or Kiosk)
→ Hiro Platform processes order and payment
→ Hiro Platform sends activation command
→ Hiro Link receives command and activates machine

Customer Touchpoint Coverage

Touchpoint	Customer Type	Requires
Hiro App	Smartphone users, regular/loyal customers	Phone + app download
Hiro Kiosk	Walk-in users, first-time visitors, non-app users	Nothing — walk up

Merchant Visibility Chain

Machine → Hiro Link → Hiro Platform → Hiro Live → Merchant