Hiro Kiosk

Type: Physical Walk-Up Terminal (Hardware) Layer: Customer-Facing Audience: End customers (walk-in users without app)

Description

Hiro Kiosk is a customer-facing physical terminal installed at the laundry outlet. It provides the same machine selection and payment capability as Hiro App, but through a touchscreen interface that requires no smartphone or app download.

Designed to serve customers who do not have the Hiro App — whether by preference, unfamiliarity with apps, or because they are first-time or infrequent visitors.

Customer Interaction Flow

1. Customer walks up to the Hiro Kiosk at the outlet
2. Selects desired machine on the touchscreen
3. System prompts for payment
4. Customer completes payment:
   - Wave card (contactless tap) on the attached terminal, OR
   - Scan QR code for eWallet payment
5. Machine activates instantly

Payment Terminal

• Third-party payment terminal physically attached to the Hiro Kiosk
• Accepts eWallet payments via QR code scanning
• Accepts credit and debit card payments via contactless tap/wave
• Functions as an extended terminal integrated into the kiosk hardware unit

Relationships

Connected Product	Relationship
Hiro Platform	Connects for machine listing, payment processing, and activation commands
Hiro Link	Activation commands route through Platform to Hiro Link (no direct connection)
Hiro App	Parallel customer touchpoint — Kiosk serves walk-ins, App serves smartphone users

Does not interact directly with Hiro Live or Hiro Link — all communication is routed through Hiro Platform.

Position

The alternative — same capability, no phone required.