Hiro Platform
Type: Cloud SaaS Layer: Backend / Core Infrastructure Audience: System-wide (all products connect through it)
Description
Hiro Platform is the central backend of the entire Hiro ecosystem. All products connect exclusively through Hiro Platform — no product communicates directly with another. It is the single point that processes every customer action, instructs Hiro Link to activate machines, and distributes data back to all client applications.
Core Responsibilities
- Outlet registry — stores and manages all outlet information: name, location, operating hours, assigned machines, and status; serves outlet listings to Hiro App, Hiro Kiosk, and Hiro Live
- Machine registry and management — all connected machines across all outlets
- Transaction records — single source of truth for all transactions across Hiro App and Hiro Kiosk; stores full history of orders, payments, amounts, timestamps, machines used, and customer references
- Payment orchestration — processes payments initiated from Hiro App and Hiro Kiosk
- Wallet engine — manages customer credit balances; handles top-up requests, balance deduction on order, and balance inquiry from Hiro App
- Command relay — sends activation commands to Hiro Link
- Data aggregation — collects telemetry, transaction history, usage patterns
- Marketing engine backend — powers campaigns, rebates, and promotions served through Hiro App
- Merchant data services — feeds outlet info, machine status, and transaction data to Hiro Live
Relationships
| Connected Product | Relationship |
|---|---|
| Hiro Link | Sends activation commands to Hiro Link; receives machine status and telemetry back |
| Hiro App | Serves outlet listings, order processing, payment, wallet top-up and balance management, cycle tracking, transaction history, and marketing content |
| Hiro Kiosk | Serves outlet and machine availability, processes payments, sends activation commands, records transactions |
| Hiro Live | Feeds outlet info, machine status, and transaction data for merchant monitoring |
Position
The brain — connects everything, processes everything.