Integrations

Third-party systems, payment providers, and hardware protocols connected to the Hiro ecosystem.

Payment Integrations

Hiro has three distinct payment flows depending on the channel — each with a different settlement path to the merchant and different customer engagement model.

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Flow A — Kiosk Direct Settlement

Payments made at the Kiosk are settled directly from the payment gateway to the merchant, without passing through Hiro's wallet system.

Accepted methods at Kiosk:

Method	Notes
DuitNow QR	Customer scans QR code on Kiosk screen
Card swipe	Physical card reader on the Kiosk terminal
Cash	Physical coin/note acceptor

Because the outlet is known at the point of transaction (the customer is physically at the Kiosk), the payment gateway can attribute and settle the funds directly to that merchant's account.

Customer pays at Kiosk
  → Payment gateway processes transaction
    → Gateway settles directly to merchant bank account

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Flow B — App Wallet Deferred Settlement

Payments made through the Hiro App involve a wallet intermediary because the customer's outlet is unknown at top-up time.

Accepted methods for App wallet top-up:

Method	Notes
Local e-wallets	Touch 'n Go eWallet, GrabPay, Boost (Malaysia) and equivalents in Taiwan
FPX / bank transfer	Direct bank debit
Credit / debit card	Visa and Mastercard via Billplz, Fiuu, Revenue Monster

The wallet is topped up before any purchase — Hiro holds the funds until the customer activates a machine at a specific outlet. Only at the point of machine activation does Hiro know which merchant to credit.

Customer tops up App wallet
  → Funds held in Hiro Platform wallet
    → Customer activates machine at an outlet
      → Hiro credits the merchant's balance
        → Weekly payout to merchant bank account

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Flow C — Hiro DirectPay (QR on Machine)

The customer scans a unique QR code physically affixed to a specific machine and pays through a local payment network. Like Flow A, settlement goes directly from the payment gateway to the merchant — Hiro is not in the fund flow. The channel is fully anonymous: Hiro captures no customer data.

Network and methods (Malaysia): Routed through DuitNow, which accepts:

Method	Notes
Touch 'n Go eWallet, GrabPay, Boost	Local e-wallets
Alipay, WeChat Pay	Foreign wallets — useful for visitors from China
FPX	Bank transfer
Visa / Mastercard	Card via DuitNow

Customer scans QR on machine
  → DuitNow processes via chosen wallet/bank
    → Gateway settles directly to merchant bank account
      → Hiro Platform receives activation signal → machine starts

Trade-offs: Customers using DirectPay do not earn loyalty rewards, do not accumulate Hiro Credit, and are not eligible for any platform-side promotions. Refunds are constrained to the original source account only — Hiro has no relationship with the customer beyond the transaction, so alternative refund paths (App Credit, bank transfer) are not available.

Market availability: Live in Malaysia. Not yet planned for Taiwan.

See the full flow at Machine Activation — Hiro DirectPay.

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Payment Gateways

Gateway	Used For
Billplz	FPX and card (App)
Fiuu	Card and e-wallet (App + Kiosk)
Revenue Monster	Card and e-wallet (App + Kiosk)

Analytics & IoT

No third-party analytics or IoT platform integrations are live at this stage. Machine telemetry (status, cycle events, faults) is handled internally via Hiro Platform's command relay and machine registry.

Planned: evaluation of external IoT brokers and app analytics tools as the platform scales.

Machine Protocol Support

Hiro Link communicates with laundry machines using two operating modes depending on the machine hardware:

• Protocol-based — structured command/response protocol for modern machine controllers
• Pulse-based — simple electrical pulse signals for older or simpler machines

This dual-mode support allows Hiro Link to be installed in a wide range of machine brands and ages without requiring machine replacement.