Hiro Live

Type: Mobile Application Layer: Merchant-Facing Audience: Laundry outlet operators / franchise owners

Description

Hiro Live is a self-service merchant portal app. It gives outlet operators direct visibility into their outlet operations, reducing their dependency on Hiro's support team for routine monitoring and status queries.

Core Purpose

• Provide merchants with real-time outlet and machine status monitoring
• Enable merchants to self-serve for routine operational information
• Reduce inbound communication volume between merchants and Hiro's support team
• Empower merchants to manage their outlets independently

Scalability Value

As Hiro grows its merchant base, Hiro Live directly controls support cost growth by shifting routine queries to self-service. Support overhead does not scale linearly with merchant count.

Relationships

Connected Product	Relationship
Hiro Platform	Pulls outlet and machine status data from Platform
Hiro Link	Machine status depth depends on Hiro Link's operating mode — protocol-based machines provide richer data than pulse-based machines (data flows via Platform)

Does not interact with Hiro App or Hiro Kiosk — Hiro Live is exclusively for the merchant side.

Position

The window — merchants see their outlet without calling Hiro.